Ozolio

Support and Documentation

• Announcements

  • Welcome to our Help Center!

• Camera & Technical Support and Documentation

  • ★ I have my webcam setup and installed. How do I connect it to the Ozolio cloud?
  • ★ Do I need to adjust my firewall?
  • ★ Help! My webcam is down.
  • Why won't my Axis camera connect? Is this a firmware issue?
  • How do I update or change a camera IP address?
  • How do I change the camera backend password?
  • How do I create or adjust a camera preset?
  • How do I save and archive images for a time lapse?
  • What is the transcoding feature?
  • Why is the webcam video stream picture scrambled?
  • Why is the video player stating there is not enough power?

• Video Player Support and Documentation

  • ★ How do I make my player mobile-friendly?
  • ★ How do I add a pre-loader, schedule picture, or video advertisement and what are the media requirements?
  • How do I generate embed code?
  • How do I set how long a viewer can view my stream before time out?
  • Why is the webcam video stream slow to load?
  • How do I show, modify, or hide the "home" icon in the Ozolio player?
  • How do I fix the mobile device button that is off-center?
  • Can I control the player from a mobile device?
  • How do I add the social media video sharing feature to my website?

• Frequently Asked Questions

  • How do I reset my client dashboard password?
  • How do I run statistic reports in the client dashboard?
  • Do customers have access to, and usage rights for, any video footage?
  • How can I obtain a time-lapse of my camera webstream?
  • Do I have to use Ozolio's service to stream my camera or can I stream it on my own using a third-party service?
  • Help, I have a question and I need an answer