SUPPORT & DOCUMENTATION

Video Recording pre-requisites and requirements

 

Before adding a recorder for a particular camera, please follow the steps below to ensure camera compatibility and proper configuration:

  • Log in to the Ozolio Dashboard at clients.ozolio.com/login/
  • Open 'CAMERAS' and find the camera you wish to record.
  • Open the camera settings (link at the right column):

 

  • If you wish to record Timelapse or Slideshow, then expand the 'Motion JPEG' section and make sure that MJPEG is enabled.

 motion_jpeg.png

IMPORTANT: In order to record Timelapse or Slideshow, your camera should be able to provide an MJPEG stream or single-shot JPEG image. If 'Motion JPEG' is not presented in-camera settings, this means that your camera can not provide JPEG frames. The other possible reason for the problem is the 'Camera Type' selected in 'General Settings' is incorrect.  Be aware that changing your 'Camera Type' may result in the inability to stream your live feed.

  • If you wish to record Video, then expand the 'Video Streaming' section and make sure that streaming is enabled.

video_streaming.png

IMPORTANT: To record Video, your camera should support HD streaming (H.264). If 'Video Streaming' is not presented in-camera settings, this means that your camera does not support H.264. The other possible reason for the problem is the 'Camera Type' selected in 'General Settings' is incorrect. Be aware that changing your 'Camera Type' may result in the inability to stream your live feed.

 

  • Expand the 'Camera Location' section and make sure that 'Time-Zone' is selected correctly. This is very important for scheduled recording.

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  • If you made any changes to meet the conditions listed above, then scroll down and press 'SAVE CHANGES'.
  • Go back to 'CAMERAS' and ensure that the camera status is 'Active' or 'Idle'.

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If you have met all conditions listed above but still can not record live-stream from your camera, please contact support@ozolio.com.

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