SUPPORT & DOCUMENTATION

How do I change the camera username or password?

IMPORTANT: When you change the username/password in your camera backend we strongly recommend that you use letters a-z and/or numbers 0-9 only. Some cameras will not accept HD streaming URLs if your credentials contain special symbols such as '@' and ':'.

After changing the username/password in your camera backend please follow steps below to change camera credentials under the Ozolio Dashboard:

  • Log in to your profile at https://clients.ozolio.com/login/
  • Open CAMERAS and find the camera you wish to adjust.
  • Open the camera settings (link at the right column):

       

  • Expand 'General Settings' section.
  • Enter changed credential into 'Camera Login' and 'Camera Password'.
  • Scroll down and press "Save Changes".

If Ozolio still can not connect to your camera please contact support@ozolio.com.

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