How to change the camera username or password

IMPORTANT: When you change the username/password in your camera backend, we strongly recommend that you use letters a-z and/or numbers 0-9 only. Some cameras will not accept HD streaming URLs if your credentials contain special symbols such as '@' and ':'.

After changing the username/password in your camera backend, please follow the steps below to change camera credentials under the Ozolio Dashboard:

  • Log in to your profile at
  • Open CAMERAS and find the camera you wish to adjust.
  • Click on ACTIONS
  • Open the camera settings (link at the right column):


  • In 'General Setting', enter changed credentials into 'Camera Login' and 'Camera Password'.
  • Scroll down and press "Save Changes".

If Ozolio still can not connect to your camera please contact

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