In most cases, the camera/device is assigned to an internal IP address not accessible from the outside internet. Even though you can access the camera backend from your browser on the internal network, it does not mean Ozolio's service can access it externally. For more information, please take a look at our article about Camera availability and port forwarding.
When contacting your IT Manager, please provide them with the following information:
- An explanation stating you purchased a webcam and that your network settings may need to be adjusted to allow the webcam to stream from your internal network.
- Please update your corporate network settings to allow TCP access to and from the following IP addresses:
If your IT Manager has any specific questions about the technology or needs more information, they are welcome to contact our support team directly by sending an email to firstname.lastname@example.org.