In most cases, the camera/device is assigned to an internal IP address that is not accessible from the outside network. For more information, please take a look at our article about Camera availability and port forwarding.
Once you completed the port forwarding, please make sure that your external IP address is not protected by a corporate firewall. If your external IP address is protected by a firewall, then the firewall settings should be adjusted to allow TCP access to and from the following IP addresses:
- 23.235.229.243
- 23.235.229.235
- 108.170.59.123
- 66.85.154.179
- 108.170.59.147
- 23.235.229.251
- 131.153.23.179
- 131.153.23.187
If you have any questions about the technology or needs more information, you are welcome to contact our support team directly by sending an email to support@ozolio.com.