In most cases, the camera/device is assigned to an internal IP address that is not accessible from the outside network. For more information, please take a look at our article about Camera availability and port forwarding.
Once you completed the port forwarding, please make sure that your external IP address is not protected by a corporate firewall. If your external IP address is protected by a firewall, then the firewall settings should be adjusted to allow TCP access to and from the following IP addresses:
If you have any questions about the technology or needs more information, you are welcome to contact our support team directly by sending an email to firstname.lastname@example.org.