To publish Live Events, confirm that your camera supports HD streaming (H.264). See more information about supported streaming formats here.
Note: If the "STREAMING" feature is not an option under your camera settings, your camera does not support HD streaming. The other possible reason for the problem is the "Camera Type" selected in the "GENERAL" tab is incorrect. Be aware that changing the "Camera Type" may result in the inability to stream your live feed. We strongly recommend that you contact us for assistance before making any changes.
Before publishing a Live Event, please ensure the following:
- You are subscribed to the "Event Publishing" feature.
- 'Video Streaming' is enabled under camera settings.
- The camera "Status" is either 'Active' or 'Idle.' If the camera is 'Down,' the Live Event can not be published.
Please contact us if you have met all the above conditions but can not publish or access the Event Publishing feature.